How can we help?

Browse our collections, choose your piece (and size, where available) and tap Add to bag. When you're ready, open your bag and continue to our secure checkout.

Yes — we can change the delivery address at any time before your order has been dispatched. Write to us at beadznthreadz21@gmail.com as soon as possible.

We can accept cancellations at any time before the order has been dispatched. If your order has already been dispatched, please see our Returns & Exchange Policy.

We try to keep stock counts accurate, but occasionally there may be a discrepancy. In that case we'll send the available items and contact you to ask whether you'd prefer to wait for the item to be restocked or receive a refund for it.

Yes, we offer free shipping on all orders across India and internationally. Once your order is dispatched, you will receive a tracking link so you can follow your package.

Orders are usually dispatched within 2 business days of payment. Domestic shipments are generally in transit for 3–5 working days; international shipments usually take 7–14 working days. Pre-order items are dispatched within 7–10 working days.

When your order is dispatched, you'll receive a tracking link to follow its progress based on the latest updates from the shipping provider.

Yes. International shipping is free, and import duties and taxes are pre-paid, so there's nothing extra to pay when your parcel arrives.

If delivery is taking longer than the forecast time, please contact us at beadznthreadz21@gmail.com so we can investigate with the courier.

Jewellery can be exchanged for any other product on our website within 3 days of receiving your order. Items are not eligible for a refund. Please refer to our full Returns & Exchange Policy for detailed information on eligibility, process and conditions.

All returns and exchanges need our approval before you send them back. Email beadznthreadz21@gmail.com (or call 9008001710) with your order details and the parcel opening video — we accept returns for exchange only with a parcel opening video.

Once your returned item is received and inspected, we'll email you to confirm and help you complete your exchange for another product.

Sale and clearance items, custom orders and bulk orders cannot be returned or exchanged. Worn or used items are also not accepted — items must be unused, unworn and in their original packaging.

Please email us with pictures within 24 hours of receiving the item. After that period, exchange requests for damage can't be accepted. See the full policy for how we fix or exchange damaged pieces.

Return shipping is always paid by the buyer. Please pack the item carefully, just as you received it, with all the padding.

Keep pieces away from perfume, water and lotions — put jewellery on last and take it off first. Wipe gently with a soft, dry cloth and store each piece separately so beads and threads don't rub against each other.

Store each piece in a dry place, ideally in its own pouch or box. Lay long necklaces flat and avoid hanging heavy strands for long periods.

Yes — our BeadznThreadz E-Gift Card lets your loved ones choose their own piece.

Yes. Open your bag and use Add a gift note to include a message with your order.

We do. Share your requirement through our Bulk Order Form and our team will get back to you. Please note that custom and bulk orders are non-returnable.

Write to us at beadznthreadz21@gmail.com with your idea and any reference photos. Custom orders are non-returnable.

All available payment options are shown securely at checkout.

Sign in to your account and open Orders to see your order history and status.

Use the Size guide link on the product page where a size option is available. If you're unsure, write to us before ordering.

Each product page describes the piece and the materials used. For anything else you'd like to know, email beadznthreadz21@gmail.com.