Returns & Exchanges

You can return items for exchange within 3 days of receiving them — the item must be postmarked and mailed back within those 3 days. After 3 days, returns for exchange are not accepted.

All jewellery can be exchanged for any other product on our website. Products are not eligible for a refund.

Items must be unused, unworn and in their original packaging, in the same condition you received them. Worn or used items can’t be accepted.

Only regular-priced items can be returned for exchange. Sale, clearance and custom or bulk orders are non-returnable.

• Email your parcel-opening video to beadznthreadz21@gmail.com — every exchange needs our approval before you send the item back.
• Pack the item carefully, just as you received it, with all the padding.
• Return shipping is paid by the buyer. We’ll email you once your return is received and inspected.

If your piece arrives broken, email us with photos within 24 hours of delivery. Once we receive it back in its original packaging, we’ll fix or exchange it once, free of charge (for an item of equal or higher price — you pay any difference). You cover the return shipping; we’ll ship the fixed or exchanged piece back to you.

We’re always here to help. Write to us at beadznthreadz21@gmail.com or call +91 90080 01710.